Frequently Asked Questions
Everything you need to know about your CRAFTD experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, certain products like earrings may be final sale.
Are your products covered by a warranty?
Yes, all CRAFTD pieces come with a lifetime warranty against color fading or breakage caused by manufacturing defects. We stand by the quality of our craftsmanship.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my jewelry?
To maintain the shine of your pieces, avoid contact with harsh chemicals, perfumes, and prolonged exposure to water. Store them in the provided CRAFTD pouch when not in use.
Can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.